Life and pondering the merits of a NO REFUND CULTURE
Archive for December, 2009
Grumped: Restaurants with filthy loos (Browns, Islington)
Dec 22nd
(SEE UPDATE FROM 28 DECEMBER BELOW) On Sunday night we meet up with friends on Upper Street in Islington. We hadn’t booked a restaurant and as we drove across town (running half an hour late) we decided to go to Browns Restaurant (everyone knew where it was).
Had a fun time catching up in the pleasant surroundings that is a Browns restaurant (dark wood, cream walls, potted palms, waiting staff in crisp white shirts and ties, decent food and wine – the standard Browns experience). There was however a problem. Here is the email that I sent yesterday morning to Browns Restaurant via there customer feedback form on their website…
Last night I went for a meal with friends in your Islington restaurant. The food and service was great but there is a massive problem. The toilets are disgusting. They were filthy dirty – urine all over the floor and I have NEVER been in a loo that smelt so bad. I had a headache from the smell. This is the worst toilet that I have ever been in. Unbelievable even for a public loo or a grungy pub but this is meant to be part of a restaurant (and from a brand that I really like). What is going on? Apparently the ladies loos were nearly as bad. This has really put me off your brand. It you will let that pass then I have dire concerns about what is going on back stage [in the kitchen]. Please let me know your thoughts on this. I will be writing about this on my blog and would be interested to include your response.”
I got a auto response email that said that I would get a response in a maximum of seven days. Not good enough for me so I called their head office (they are part of a bigger group). I spoke to a nice lady on the switchboard who passed on my message to the right department. I then spoke to and got an email from Margaret…
Dear Mr Crump Thank you for taking the time to write. Please accept my sincere apologies for the disappointing visit you had at our Browns in Islington. I have forwarded your complaint on to the General Manager who will investigate your complaint and contact you direct. Kind regards.
- Filthy toilets in a restaurant are totally unacceptable
- The loo in Browns Restaurant in Islington wasn’t simply a case of it wasn’t cleaned or checked on that day – the loo was so stinky that this wasn’t a “the cleaner was off today” situation this was total neglect and in my view shows that they don’t care about their customers
- When I mentioned the state of the loos to the waitress you could tell by the look in her eye that I wasn’t the first person to complain (plus the poor staff probably had to use them as well so they know how bad they are)
Modern living: Give me a wave
Dec 20th
Omniumgatherum: December and all things Christmas
Dec 19th
As I hit ‘publish’ on my last post I realised that this it was my first of December – poor form Mr Crump. The reason for this being that this month has been ridiculously busy both at work and at play. I have literally not had an time to tap away on a keyboard the way I enjoy doing.
So as I find myself with a spare moment to ponder the highlights of December I shall get tapping…
Make mine a pine: ‘Oh Christmas tree, oh Christmas tree, how lovely are your branches’. I really am someone who loves Christmas and for me the highlight is the Christmas tree. If I have bumped into you over the last few weeks I will have shown you this video of our tree a twinkling on my iPhone:
I just love the whole thing of dragging the tree into the house, getting out the decorations (plus buying new ones every year) and the whole process of lights, plugs, tree stand. It takes hours and I enjoy every minute. We couldn’t find the Christmas CDs so Chad selected Holst’s ‘The Planets’ (if you don’t know it think Star Wars orchestral score and you aren’t far off) for us to listen to as we debated whether various styles of baubles were equally spaced out. Fun I hear you ask? Oh yes I retort.
Food, food and more food. I’ve eaten out so many times this month (nearly every day and sometimes twice in a day) that I think I might pop. Highlights of my gastro-odyssey have all been courtesy of Mr Gordon Ramsey. He knows how to put together a restaurant. I went to The York and Albany a few times this month and had my first visit, last night, to Maze Grill which was fantastic. We ate at the chef’s table – known as the Butcher’s Block – which meant we had a full view of the kitchen, the chefs came and explained the food to us and two of the team even went into the kitchen to flame some amazing cuts of beef. If you are a veggie then close your ears… I’ve never eaten such good (and so many different types of steak). It was totally yummy and the doggy bag (catty bag) that I brought back for Sophie went down a treat.
I really do love a Christmas carol. We have our annual friend’s gathering to sing festive songs later on today. We all stand around a piano and sing along having consumed lots of bubbles and mulled wine. We even have homemade song books courtesy of Rhian – she is a miracle worker that girl. Chad and I also going to the Royal Albert Hall on Monday night to hear the King’s College Choir ‘do Christmas’. How marvellous.
Snow panic: We had at least one whole centimetre of snow fall in London this week and you would have thought (from the media’s reaction) that the world was coming to an end. Guess what? It didn’t and us plucky Londoners managed to carry on regardless!
Rest, what rest? I have been working like a demon this month (which is brilliant) although I do look rubbish (dark circles under my eyes – which are easily concealed :+), as well as chubbier than I’d like as a result of restaurant fare). I literally cannot wait for the days between Christmas and New Year when I am planning to do NOTHING. (Un)fortunately from now until December 27, while work is nearly over I have a marathon of partying to do – it’s a tough job but someone has to do it.
Well there is my Christmas omnigatherum – it is a wonderful time of year – lots of reasons to be cheerful.
Merry Christmas one and all.
N x
Sensible(ish) post: The media’s appetite for the masses
Dec 19th
My most recent company (Aurora) blog post muses the challenge of getting the mass media to report about health issues that affect the minority. The post is Oliver Twist themed: Please sir, I want some more…
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