Life and pondering the merits of a NO REFUND CULTURE
Crumptales: Cutting through with a powerful message?
Is it just me or do other people get excited when a parcel comes through the post?
I regularly have parcels of online purchased goodies arrive at our work home in Bayham Street, Camden, and like a small child on their birthday I get almost as excited about other people’s cardboard wrapped surprises as ones addressed to me.
So imagine my delight a few weeks ago when a package arrived with my name on it, the anticipation was heightened because the only thing I was expecting to arrive was a cool lap top sleeve from Tropical Howie. Now this was going to be a bigger parcel and would be identifiable with Australian post marks. This magic parcel was from the UK, it was small, it was book-sized and was in that wrap around cardboard that books can be sent in.
I ripped open the parcel with gusto to discover that, joy of joys, it was indeed a book – wow someone had sent me a free paperback with a red and blue cover. However on reading the title ‘Everything you ever wanted to know about direct mail: complete and unabridged’, I felt suddenly crestfallen. This topic (which I have studied!) doesn’t really float my boat but hey it was a free book and for a micro-second I resigned myself to the fact that I would HAVE to read it, I mean someone had been kind enough to send it to me after all.
So feeling rather daunted by this tome of foreboding, I gulp and opened the look to see how small the font was (ergo how long it was going to take to read), but to my surprise the pages where cut out in the centre to create a hollow so I could directly read the inside back cover. It read: ‘We’ve cut out the hardwork for you – visit www.mmc.co.uk today’. ‘Phew’, was my gut reaction, triple heaps of joy: ‘I don’t have to read this boring book after all’.
Having gone through this five second rollercoaster of emotions I turned my attention to the accompanying letter that was inviting me to an all-day seminar on direct marketing. In an instant I made a firm decision that I wouldn’t be going to the seminar – my adrenal gland just couldn’t cope. Thankfully no-one emailed or called to follow-up on the mailing.
More sensible analysis continues on my business blog.