Life and pondering the merits of a NO REFUND CULTURE
Anti-Grumped: B&Q redemption…
I posted recently about the B&Q glue disaster.
My follow-up on this is that the glue washed out of my clothes and my beloved Armani jacket came out of ‘Paradise’ with the glue removed. I took my dry cleaning bill back to B&Q. The nice duty manager from before was there. He looked relieved that he didn’t have to pay for a new jacket and gave me the dry cleaning money plus a card to get 10% my shopping.
So I stocked up on plants for the garden (all now planted).
So not a bad outcome from the Orange DIY establishment in the end then.
Tags: DIY, POOR SERVICE
This entry was posted by neil crump on May 25, 2009 at 10:48 am, and is filled under Grumped. Follow any responses to this post through RSS 2.0. You can leave a response or trackback from your own site.
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Grumped: Restaurants with filthy loos (Browns, Islington)
December 22, 2009 - 8:26 am
Tags: food, POOR SERVICE
Posted in Grumped | 1 comment
(SEE UPDATE FROM 28 DECEMBER BELOW) On Sunday night we meet up with friends on Upper Street in Islington. We hadn’t booked a restaurant and as we drove across town (running half an hour late) we decided to go to Browns Restaurant (everyone knew where it was).
Had a fun time catching up in the pleasant [...]
No refund culture: Clothes shopping heaven, clothes shopping hell
November 15, 2009 - 10:45 am
Tags: clothes, GREAT SERVICE, POOR SERVICE, shopping
Posted in No Refund Culture | 1 comment
Yesterday as the rain and wind lashed London Chad and I decided to go hit Westfield – the latest (and pretty much only) mega mall in our fair capital. We got to avoid the foul weather (which by the way continues today) and I was on a mission to revamp my wardrobe (too many things [...]
No Refund Culture: Automation drives me bingo bango
July 2, 2009 - 12:05 am
Tags: POOR SERVICE
Posted in No Refund Culture | 3 comments
There is an old adage that ‘if it isn’t broke don’t fix it’. I wish that organisations would remember this, especially when it comes to automation of customer service processes that seemed to work perfectly well prior to the implementation of an algorithm.
The biggest culprit is clearly the telephone helpline. I am sure that on [...]
No Refund Culture: Brandtastic and when they aren’t
June 27, 2009 - 10:07 am
Tags: brands, Cartier watch, GREAT SERVICE, POOR SERVICE
Posted in No Refund Culture | No comments
A friend of mine, who also works in PR, showed my blog to her (lovely and very smart) boyfriend and he came across my post about my now dusty Cartier watch. He made a comment along the lines of “I like the way Neil writes, but he works in PR, doesn’t that mean that he [...]
Grumped: BA turning into Ryanair
June 9, 2009 - 8:58 pm
Tags: POOR SERVICE, travel
Posted in Grumped, No Refund Culture | 3 comments
In a massive traffic jam on the M25 having been picked up from T5 by a taxi driver. So a Grumped moment is at my finger tips…
Milan trip was good. I even managed to catch a bit of the old part of the city with a late night walk followed by an alfresco beer with [...]
Modern living: Green, maroon and moronic
June 3, 2009 - 11:33 pm
Tags: POOR SERVICE
Posted in Modern living | 1 comment
We have European Parliamentary elections tomorrow (not local ones where I live). I’ve already cast my vote via the post – I’ve missed out voting in the past because of ending up not being able to get to a polling station in time (normally because of work) so I have been a firm believer [...]
Crumptales: Tripping the light, not so, fantastic
April 18, 2009 - 9:11 am
Tags: Crump The Klutz, DIY
Posted in Crumptales | 1 comment
Last Easter weekend I reported the glue incident in relation to my DIYing. There was a further incident that weekend that involved me nearly electrocuting myself!
I have one of those handy gadgets to detect if there in any electrical wires behind a wall. I spent six hours last Saturday putting up this nifty metal sheeting [...]
Grumped: You can glue it if you B&Q it
April 10, 2009 - 6:27 pm
Tags: DIY, POOR SERVICE
Posted in Grumped | 1 comment
Ok, ok, I know it is my own fault for not going to Homebase for my Easter weekend DIY needs…
Chad and I stupidly went to B&Q (groan) so it’s my own fault for getting myself covered head to toes in contact adhesive.
It is especially my own fault because it was B&Q branded adhesive (ok it [...]
Grumped: New toilet heaven, B&Q hell
March 7, 2009 - 9:21 am
Tags: DIY
Posted in Grumped | 3 comments
Pleased to report that Chad and I (plus Dave and Des the builders) managed to find a new loo that will fit – phew.
It did require us to go to B&Q as it opened at 8am, never a good place to be before you have had a cuppa. Team B&Q were their normal helpful selves! [...]
Crumptales: Oh crap
March 3, 2009 - 10:11 pm
Tags: DIY
Posted in Crumptales | No comments
We are ‘doing’ the bathroom at the moment. We are a few days in and when I got home from work last night all the HORRIBLE old suite was all gone. ‘Hurrah’ I thought, no more shell scallop-edged sink and loo and we promptly went around to stay at Nadia and Gareth’s home to stay [...]
May 25, 2009 - 11:24 am
Now that is good news! Although, the 10% off card is now being given to everyone at the moment.
May 26, 2009 - 7:07 am
Now you are spoiling it! N :+)