Comments on: No Refund Culture: Automation drives me bingo bango http://www.norefundculture.com/no-refund-culture/modern-living-automation-drives-me-bingo-bango/ Life and pondering the merits of a NO REFUND CULTURE Wed, 27 Oct 2010 14:48:10 +0000 hourly 1 http://wordpress.org/?v=3.1.3 By: neil crump http://www.norefundculture.com/no-refund-culture/modern-living-automation-drives-me-bingo-bango/comment-page-1/#comment-59 neil crump Wed, 29 Jul 2009 18:27:40 +0000 http://www.norefundculture.com/?p=57#comment-59 Oyster card called me last Friday - assured me they were going to resolve the problem - STILL no answer - I think I can hear The Muppet Show opening credits in my ears! Oyster card called me last Friday – assured me they were going to resolve the problem – STILL no answer – I think I can hear The Muppet Show opening credits in my ears!

]]> By: neil crump http://www.norefundculture.com/no-refund-culture/modern-living-automation-drives-me-bingo-bango/comment-page-1/#comment-53 neil crump Wed, 22 Jul 2009 22:41:04 +0000 http://www.norefundculture.com/?p=57#comment-53 It is nearly Thursday and despite calling the Oyster hotline each day for three days there is NEVER anyone in the right department to work out my problem. Sigh. It is nearly Thursday and despite calling the Oyster hotline each day for three days there is NEVER anyone in the right department to work out my problem. Sigh.

]]> By: neil crump http://www.norefundculture.com/no-refund-culture/modern-living-automation-drives-me-bingo-bango/comment-page-1/#comment-48 neil crump Sat, 18 Jul 2009 09:28:55 +0000 http://www.norefundculture.com/?p=57#comment-48 I had an email from Transport for London Oyster card (this is the card that Londoners have to travel around on public transport such as the underground) letting me know that the auto top-up for payment had failed (I have a new debit card and hence the problem). Having gone online to sort it out the process resulted in a big fat red error message and I was informed that I needed to call the telephone helpline. Joy oh joy I thought - I was on hold for 24 minutes - counting down from being 5 in queue. I know it is a Saturday morning (9:30) but they say they open from 8:00. When I finally got through the very helpful chap at the end of the phone called me back twice - still no resolution and they will be calling me back on Monday - the whole process is just plain stupid. I had an email from Transport for London Oyster card (this is the card that Londoners have to travel around on public transport such as the underground) letting me know that the auto top-up for payment had failed (I have a new debit card and hence the problem).

Having gone online to sort it out the process resulted in a big fat red error message and I was informed that I needed to call the telephone helpline.

Joy oh joy I thought – I was on hold for 24 minutes – counting down from being 5 in queue. I know it is a Saturday morning (9:30) but they say they open from 8:00. When I finally got through the very helpful chap at the end of the phone called me back twice – still no resolution and they will be calling me back on Monday – the whole process is just plain stupid.

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