Life and pondering the merits of a NO REFUND CULTURE
No refund culture: Glass half full with a dash of Felicia
This week I had some really great service…
On Wednesday I had to catch a train with some of the team to go off to a client meeting. I had booked my tickets on thetrainline.com in order to get a discount (up to 43 percent folks – so worth doing). At most stations there are booths for pre-paid ticket collection. I couldn’t find them at London Bridge so I wandered off to see if I could find a member of staff to get help. The chap I found was amazing – he walked me 20 metres to the correct booth and helped me make the selections on the touch screen. This guy loved his job – what a star (should have got his name).
At my favourite Camden coffee shop (EAT) gorgeous Felicia continues to be my ray of sunshine. She is a lovely lady with a booming voice, a big smile and always a kind word to say. My skinny latte and Felicia every morning sets me up for the day. Everyone needs a dash of Felicia with their coffee.
Where have you had brilliant service recently? Name and glorify please…
November 20, 2009 - 2:17 pm
Sainsburys of all places – I needed a tenner changed for a £1 to get a trolley, and a chap overheard me and said don’t worry and got me one himself. Very impressed.
Churchs Leeds – top, personal and genuinely interested service from Paul and Patrick.
Enigma Bikes – Jim and Mark – invitation to the Bike Show, and above and beyond service when I was buying my new bikes.
Hoping for an amazing customer experience in London soon as going to a very nice hotel