Comments on: No refund culture: Glass half full with a dash of Felicia http://www.norefundculture.com/no-refund-culture/refund-culture-glass-full-dash-felicia/ Life and pondering the merits of a NO REFUND CULTURE Fri, 02 Jul 2010 22:04:23 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Jon Moss http://www.norefundculture.com/no-refund-culture/refund-culture-glass-full-dash-felicia/comment-page-1/#comment-353 Jon Moss Fri, 20 Nov 2009 14:17:37 +0000 http://www.norefundculture.com/?p=430#comment-353 Sainsburys of all places - I needed a tenner changed for a £1 to get a trolley, and a chap overheard me and said don't worry and got me one himself. Very impressed. Churchs Leeds - top, personal and genuinely interested service from Paul and Patrick. Enigma Bikes - Jim and Mark - invitation to the Bike Show, and above and beyond service when I was buying my new bikes. Hoping for an amazing customer experience in London soon as going to a very nice hotel :-) Sainsburys of all places – I needed a tenner changed for a £1 to get a trolley, and a chap overheard me and said don’t worry and got me one himself. Very impressed.

Churchs Leeds – top, personal and genuinely interested service from Paul and Patrick.

Enigma Bikes – Jim and Mark – invitation to the Bike Show, and above and beyond service when I was buying my new bikes.

Hoping for an amazing customer experience in London soon as going to a very nice hotel :-)

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