Modern living: Love of on and off line words back in a heavy puff of smoke

After more than three months of not blogging (which did include four weeks of holiday) I am back tending my weblog.

So why the absence?

Well I had to make a conscious decision over the Christmas holiday to take enforced leave from social media engagement (especially about getting my pants in too tight a virtual bunch about the state of a restaurant’s loo).  It was all getting a bit too all-consuming (I was spending up to four hours a day on it) and what with home and work it all got overwhelming.  So I decided to take a break.

As I forced my brain to avoid laptop-based words I rediscovered reading fiction – you know, the old type, in books (including the Stieg Larsson ‘Millennium Trilogy’ which is very addictive).  So by fitting in book reading my lack of free time was even further exacerbated by access to less waking hours in my day…

Since the start of the year I’ve become sleepier than I have ever been before.  I just cannot wake up in the morning and this isn’t vintage Crump behaviour… for at least the last decade I have been someone who wakes up before the alarm clock, between 5 and 6 am, seven days a week.  Now I can sleep until midday and am really struggling to get out of bed every morning. So why the change?

My friends it’s all down to (lack of) nicotine.  Yes, I am delighted to report is that I have managed to stop smoking (since the second week in January). After 18 years of smoking I’ve stopped and it really is brilliant.  I feel so much better (despite having gained 5 kgs – the appetite is back!).  I used to (embarrassingly) smoke between three to five fags (plus a couple of glasses of diet coke) for breakfast. So the fact is that my body isn’t craving nicotine (oh and awaiting a jolt of caffeine) and forcing it to wake up to get its fix.

So lack of nicotine stimulation means that I get up to three more hours sleep a night (a morning!) creating a big squeeze on my time to surf, blog, keep on top of my google reader and generally engage.

But guess what, I’ve missed my tapping away on my laptop, my google reader, and my tweetdeck.  I need to formalise a plan for managing it all but its back on my ‘to do’ list.

So the things I’ve learnt in the last three months:

  • Being smoke free is genuinely liberating
  • A few extra kgs (with a plan for removal with a bout of cycling) is not all that bad
  • Getting more sleep is ace (and I hate the alarm clock with a passion)
  • Reading words which aren’t backlit (on paper) is fab
  • You need to plan to do stuff that you enjoy (i.e. wittering away right here)

:+) x

Post to Twitter

Grumped: Restaurants with filthy loos (Browns, Islington)

(SEE UPDATE FROM 28 DECEMBER BELOW) On Sunday night we meet up with friends on Upper Street in Islington.  We hadn’t booked a restaurant and as we drove across town (running half an hour late) we decided to go to Browns Restaurant (everyone knew where it was).

Had a fun time catching up in the pleasant surroundings that is a Browns restaurant (dark wood, cream walls, potted palms, waiting staff in crisp white shirts and ties, decent food and wine – the standard Browns experience). There was however a problem.  Here is the email that I sent yesterday morning to Browns Restaurant via there customer feedback form on their website…

Last night I went for a meal with friends in your Islington restaurant. The food and service was great but there is a massive problem. The toilets are disgusting. They were filthy dirty – urine all over the floor and I have NEVER been in a loo that smelt so bad. I had a headache from the smell. This is the worst toilet that I have ever been in. Unbelievable even for a public loo or a grungy pub but this is meant to be part of a restaurant (and from a brand that I really like). What is going on?  Apparently the ladies loos were nearly as bad. This has really put me off your brand. It you will let that pass then I have dire concerns about what is going on back stage [in the kitchen]. Please let me know your thoughts on this. I will be writing about this on my blog and would be interested to include your response.”

I got a auto response email that said that I would get a response in a maximum of seven days.  Not good enough for me so I called their head office (they are part of a bigger group).  I spoke to a nice lady on the switchboard who passed on my message to the right department.  I then spoke to and got an email from Margaret…

Dear Mr Crump Thank you for taking the time to write. Please accept my sincere apologies for the disappointing visit you had at our Browns in Islington. I have forwarded your complaint on to the General Manager who will investigate your complaint and contact you direct.   Kind regards.
UPDATE / 28 DECEMBER:  The General Manager sent me an email saying the situation is rectified and thanking me for pointing out the problem (which he agreed shouldn’t have been prompted by a customer).  He has also tried on numerous occasions to get hold of me on my mobile and I keep on missing the call.
However in the meantime my thoughts on this are:
  • Filthy toilets in a restaurant are totally unacceptable
  • The loo in Browns Restaurant in Islington wasn’t simply a case of it wasn’t cleaned or checked on that day – the loo was so stinky that this wasn’t a “the cleaner was off today” situation this was total neglect and in my view shows that they don’t care about their customers
  • When I mentioned the state of the loos to the waitress you could tell by the look in her eye that I wasn’t the first person to complain (plus the poor staff probably had to use them as well so they know how bad they are)

Post to Twitter

Modern living: Give me a wave

I have just been having a little play with Google Wave and it looks super fun.

My gmail is neilphilipcrump@gmail.com – so add me to your contacts and invite me to a wave – desperate to try it out with lots of people on it at the same time – the video demos make it look brilliant.

Post to Twitter

Omniumgatherum: December and all things Christmas

As I hit ‘publish’ on my last post I realised that this it was my first of December – poor form Mr Crump.  The reason for this being that this month has been ridiculously busy both at work and at play.  I have literally not had an time to tap away on a keyboard the way I enjoy doing.

So as I find myself with a spare moment to ponder the highlights of December I shall get tapping…

Make mine a pine: ‘Oh Christmas tree, oh Christmas tree, how lovely are your branches’.  I really am someone who loves Christmas and for me the highlight is the Christmas tree.  If I have bumped into you over the last few weeks I will have shown you this video of our tree a twinkling on my iPhone:

I just love the whole thing of dragging the tree into the house, getting out the decorations (plus buying new ones every year) and the whole process of lights, plugs, tree stand.  It takes hours and I enjoy every minute.  We couldn’t find the Christmas CDs so Chad selected Holst’s ‘The Planets’ (if you don’t know it think Star Wars orchestral score and you aren’t far off) for us to listen to as we debated whether various styles of baubles were equally spaced out.  Fun I hear you ask?  Oh yes I retort.

Food, food and more food. I’ve eaten out so many times this month (nearly every day and sometimes twice in a day) that I think I might pop.  Highlights of my gastro-odyssey have all been courtesy of Mr Gordon Ramsey.  He knows how to put together a restaurant.  I went to The York and Albany a few times this month and had my first visit, last night, to Maze Grill which was fantastic.  We ate at the chef’s table – known as the Butcher’s Block – which meant we had a full view of the kitchen, the chefs came and explained the food to us and two of the team even went into the kitchen to flame some amazing cuts of beef.   If you are a veggie then close your ears… I’ve never eaten such good (and so many different types of steak).  It was totally yummy and the doggy bag (catty bag) that I brought back for Sophie went down a treat.

I really do love a Christmas carol.  We have our annual friend’s gathering to sing festive songs later on today.  We all stand around a piano and sing along having consumed lots of bubbles and mulled wine.  We even have homemade song books courtesy of Rhian – she is a miracle worker that girl.  Chad and I also going to the Royal Albert Hall on Monday night to hear the King’s College Choir ‘do Christmas’.  How marvellous.

Snow panic: We had at least one whole centimetre of snow fall in London this week and you would have thought (from the media’s reaction) that the world was coming to an end.  Guess what?  It didn’t and us plucky Londoners managed to carry on regardless!

Rest, what rest?  I have been working like a demon this month (which is brilliant) although I do look rubbish (dark circles under my eyes – which are easily concealed :+), as well as chubbier than I’d like as a result of restaurant fare).  I literally cannot wait for the days between Christmas and New Year when I am planning to do NOTHING.  (Un)fortunately from now until December 27, while work is nearly over I have a marathon of partying to do – it’s a tough job but someone has to do it.

Well there is my Christmas omnigatherum – it is a wonderful time of year – lots of reasons to be cheerful.

Merry Christmas one and all.

N x

Post to Twitter

Sensible(ish) post: The media’s appetite for the masses

My most recent company (Aurora) blog post muses the challenge of getting the mass media to report about health issues that affect the minority.  The post is Oliver Twist themed: Please sir, I want some more…

Post to Twitter

Modern living: That dreaded festive question …

Yes folks – it is that time of year when I get asked the question: ‘what do you want for Christmas?’

I hate that question because the trouble is that I never know what I want (I basically don’t need anything).

Anyhow over the weekend my brother wanged on about a website called Firebox and so I have set up a ‘wishlist’ of fun junk that it would be nice to have – please view here :+)

Post to Twitter

Loved stuff: Su-Bo is just amazing

I have downloaded Susan Boyle’s new album.  It is stunning.  I am getting Streisand-like goose bumps just listening to it.  Wild Horses, her first single, makes me well up with tears every time I hear it.  Her voice is absolutely beautiful: totally, overwhelmingly stunning.  I know I am gushing but it is fabulous. 

Apparently the album is breaking records left, right and centre in terms of number of downloads, blah,blah,blah.  I am not surprised and wholeheartedly encourage you to get yourself a copy (or at least get one for your Mum for Christmas but load it up on your iTunes first). ;+)

Never has the saying about a book, its cover and judgement been so apt.  The stylists have really gone to town on her mind and she is looking much groomed.  I hope she stays her quirky slightly dishevelled self (great to see her with neat eyebrows though). 

I want Mr Cowell to set up a Leona and Susan duet on the night of the X Factor final. 

Actually do you know what, on second thoughts this might be unwise, I might end up hospitalised with emotional exhaustion!

Post to Twitter

Modern living: iPhone therefore iBore

My business partner (Claire) has a problem.  She is sandwiched between two brand new iPhone lovers (me at work and her partner at home) and she is not enjoying the experience.  Her partner’s iPhone joy was in fact my tipping point moment when I decided that I wanted one.

The other night while at dinner with some friends she outed me as an ’iBore’, she wants it in the dictionary, she thinks it borders on being a destructive addiction.

This pronouncement occurred as I attempted to show my friend some photos of another friend’s newborn baby – it was totally innocent – there was no attempt at app talk or anything (honest!).  As the iBore situation was acknowledged all three chaps at the table produced their iPhones and we got into a big discussion about the power usage of our black shiny boxes and strategies to keep it charged…  oh lordy… what bores!

I am making a commitment to conceal my addiction at work (or at least in front of Claire) ;+)

Post to Twitter

No refund culture: Glass half full with a dash of Felicia

This week I had some really great service…

On Wednesday I had to catch a train with some of the team to go off to a client meeting. I had booked my tickets on thetrainline.com in order to get a discount (up to 43 percent folks – so worth doing).  At most stations there are booths for pre-paid ticket collection.  I couldn’t find them at London Bridge so I wandered off to see if I could find a member of staff to get help.  The chap I found was amazing – he walked me 20 metres to the correct booth and helped me make the selections on the touch screen.  This guy loved his job – what a star (should have got his name).

At my favourite Camden coffee shop (EAT) gorgeous Felicia continues to be my ray of sunshine.  She is a lovely lady with a booming voice, a big smile and always a kind word to say.  My skinny latte and Felicia every morning sets me up for the day.  Everyone needs a dash of Felicia with their coffee.

Where have you had brilliant service recently?  Name and glorify please…

Post to Twitter

Modern living: Times they are achangin’

I had a discussion today with about 10 other healthcare communications folk.  I asked them about their social media use – pretty much all of them had a:

  • LinkedIn profile and some were actively engaging in group discussion
  • Facebook profile (no one admitted to playing one of those annoying farming games!)
  • Twitter account and were actively tweeting and retweeting
  • Google reader and actively followed blogs

Nearly all of them had an element of social media strategy in their communication programmes.  Most had an avatar and a couple had a personal blog.

The interesting thing is that if I had asked this question two or more years ago virtually none of the above would be the case.  The popularity of social media and therefore its influence is growing massively.  Check out this amazing video from Socialnomics - have your sound on for a bit of uplifting Fatboy Slim…

Crazy stats or what!

So a quick question for you to answer by leaving a comment…

How many hours so you think that you spend engaging in social media in a typical week?

Post to Twitter

Get Adobe Flash playerPlugin by wpburn.com wordpress themes